Position Title

Front Gate Attendant – Turnstiles

Reports To

Guest Services Manager

Direct Reports

None

Objective of Position

To provide effective, efficient and accurate daily entry procedures, whilst demonstrating excellence in guest service.

Key Result Areas

1.

Offer guest service as your top priority to both internal and external guests.

2.

In the capacity of your role, provide the highest quality service and environment for people of all ages and culture.

3.

Be prompt and arrive ready for your assigned shift. Proceed to turnstiles and remove the appropriate amount of covers. Obtain the your radio and stamp from Guest Relations to prepare yourself for the day.

4.

Perform accurate, efficient and safe operation of all entry processes from opening to closing. Remaining alert and aware of all guests internal and external in your working vicinity.

5.

Respond to all guests needs or complaints in a professional manner at all times, bearing in mind both the guests’ and organisations’ requirements. Follow through with the appropriate action.

6.

Follow all safety procedures, policies and signage to ensure a safe and efficient arrival of all guests and staff into the park.

Each employee of Wonderland Sydney has the responsibility to ensure that their actions at work do not endanger the health, safety and welfare of others at work. Additionally all employees are expected to comply with all reasonable directions from their manager or supervisor in the interest of health and safety.

Employees will also be accountable to their supervisor and manager for:

• Keeping their workplace clean and tidy.

• Complying with all site safety rules and safety signage.

• Complying with all standard work method statements.

• Cooperate in all site programs aimed at improving workplace health and safety

• Interfering with anything provided in the interest of health and safety.

• Reporting all accidents and incidents to their supervisor.

• Reporting all hazards they identify to their supervisor.

• Participating in workplace consultative meetings.

• Participating in the development and review of standard work method statements.

7.

Perform additional duties as directed by the Team Leader and/or Guest Services Manager.

General Considerations

• Front Gate Attendants must have previous customer service skills and experience. This is a frontline position where first impressions last, therefore the attendant must be confident in dealing with guests on an on-going basis.

• Ability to cope in high-pressure situations.

• Exceptional interpersonal communication and presentation skills are essential, as well as being able to follow directives with minimal supervision.

• Must understand and follow the requirements of the Employee Handbook and the Front Gate Admissions Manual.

• In depth knowledge of the park is imperative, including safety policies, locker hire, stroller/wagon/wheelchair hire, etc.

Performance Measures

1. Front Gate Attendant performance is measured through standard of

guest service offered.

Date Reviewed

February 2003